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FAQ
Frequently Asked Questions (FAQ)
1. What types of clothing do you offer?
We offer a wide range of fashion items for various styles and occasions. From everyday essentials to trendy seasonal pieces, our collection includes tops, bottoms, outerwear, and accessories that cater to different preferences and needs. All our products are carefully selected for quality, comfort, and style.
2. How do I choose the correct size?
Each product page includes a detailed size chart to help you select the right fit. We recommend comparing the measurements provided with a similar item of clothing you already own. If you are in between sizes, it’s usually best to go one size up for a more comfortable fit.
3. What if I receive the wrong size or item?
If you receive the incorrect size or item, please contact us within 7 days of receiving your order. We’ll assist you in arranging a replacement or a refund. Please ensure the item is unused and in its original condition with tags intact when you return it.
4. How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed within 1–3 business days, and delivery can take 7–15 business days for standard shipping. We will provide you with a tracking number as soon as your order is dispatched.
5. Do you offer international shipping?
Yes, we ship to most countries around the world. Shipping costs and delivery times will vary depending on your location. All applicable duties or customs fees are the responsibility of the customer.
6. Can I change or cancel my order after placing it?
If your order has not yet been processed, we may be able to make changes or cancel it. Please contact us as soon as possible after placing your order. Once the order has been shipped, changes or cancellations are no longer possible.
7. What payment methods do you accept?
We accept a variety of payment methods including major credit and debit cards, PayPal, and other secure payment gateways. All transactions are encrypted and your payment information is never stored on our site.
8. Are your products true to the pictures?
Yes, we strive to provide accurate images and descriptions for all products. However, slight differences in color may occur due to lighting conditions or screen settings. If you have any doubts, feel free to reach out before placing your order.
9. How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the shipping carrier’s site.
10. What is your return policy?
We offer returns or exchanges within 14 days of delivery for most items. To be eligible, the item must be unused, unwashed, and in its original packaging. Please contact us before sending any items back, so we can guide you through the return process.
11. I have more questions. How can I contact you?
For any other questions, please don’t hesitate to contact us via email at qiangqiangwaimao@outlook.com. Our support team will respond as quickly as possible, typically within 24 hours on business days.